Shipping Policy

At Qislee, we are committed to delivering your order efficiently and providing a transparent shipping experience. Please review the information below regarding our processing and delivery times.

Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday) after payment confirmation.

Orders placed after 5:00 PM (GMT+8) will be processed on the next business day.

Please note:

- Orders are not processed on weekends or public holidays.

- During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Time

After processing, orders are shipped and typically arrive within 5–14 business days, depending on the destination.

Shipping carriers may vary depending on the destination and the most efficient delivery service available.

Total Estimated Delivery Time

The total estimated delivery time for most orders is:

- 6–17 business days

This includes both order processing and shipping time.

Actual delivery times may vary depending on customs processing, local carrier operations, and seasonal shipping demand.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information typically becomes available within 24–48 hours after shipment.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other fees depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer and are determined by the customs authority of the destination country.

Shipping Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to factors outside our control, including:

- Customs inspections

- Weather conditions

- Carrier delays

- High shipping volumes during holidays or promotional periods

We appreciate your understanding and patience should these circumstances arise.

Lost or Delayed Shipments

If your package appears significantly delayed or lost during transit, please contact our support team.

We will assist in coordinating with the carrier to investigate the issue and help resolve the situation as quickly as possible.

Contact Us

If you have any questions regarding shipping, delivery times, or your order, please contact our customer support team.

We are happy to assist you.